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- Booking Process - New Caledonia Travel Connection
To make a booking you can contact us at any time on 1300 108 625 or via email on firstname.lastname@example.org or you can submit our enquiry form.
When you have decided on the right package for you and are ready to lock everything in, we require a deposit of $600 to confirm your trip. This is a non-refundable deposit and will be deducted from your final payment amount. Your payment of this deposit deems your acceptance of our Booking Terms & Conditions.
Once we have confirmed your trip we will send you an invoice detailing all of the services we have booked for you as well as information regarding your final payments.
Your final balance will be due 45 days prior to your departure from Australia. Depending on the services included in your package (e.g. festive season stays etc.) you may be required to pay a higher amount for your deposit and your final balance may also be due on an earlier date. Our New Caledonia Travel Specialists will advise you, at the time of booking, of the payment amounts and schedule that is applicable to your specific package.
For any booking requests made within 45 days prior to departure, full payment must be made BEFORE we confirm your trip. This is required as airlines, hotels and other service providers will charge us cancellation fees if you do not proceed with your booking. If for any reason we are unable to confirm your requested trip, the full balance is refunded to you.
There are several ways you can make a payment for your trip.
1) Direct Deposit or Internet Banking: to our Australian (AUD) Bank: National Australia Bank BSB: 082401 Account: 869222822 Please use our Booking Number as your Payment Reference
2) Credit Card: Visa, Mastercard, Diners & AMEX Accepted. Credit cards incur a merchant bank fee of 2% for Visa & Mastercard and 3% for American Express & Diners
3) Cheque: Due to delays in receiving cleared funds into our account we are unable to accept cheque payments for urgent transactions. Should cheque payments inadvertently be used for such transactions New Caledonia Travel Connection may be unable to meet supplier payment deadlines and confirm the relevant services.
At the time of booking we will ask you for a copy of the information page of your passport. This information is required for international air ticket reservations and ticket issuance as well as for domestic air tickets to the outer islands. It is important we receive this information at the initial booking stage as air tickets must be booked in the name exactly as it appears on your passport. Incorrect names may result in the airline refusing to board you at the airport. Name changes will require a reissuance of your ticket which will incur fees from the airlines.
Your Contact Details
We will require your home address, or a postal address, where we will post your holiday documentation. We will also require an email address where we can contact you whilst overseas. We will require a contact phone number in Australia and we also prefer to also have a mobile phone number that you intend to take with you to New Caledonia in case of the unlikely event of unplanned flight changes prior to, or during, your stay in New Caledonia.
Please leave a copy of your itinerary with your family and friends as we are regulated by Privacy Laws and will not, under any circumstances, give your whereabouts to a third party. If we are contacted in an emergency we will endeavour to contact you and request that you contact the third party who is trying to reach you however we will not divulge your contact details to anyone.
If we are not booking your entire holiday package, i.e. if you have booked your own flights or plan to stay with friends for a time during your trip etc., then we will ask you to complete a Partial Booking Form. This form is to make you aware that it is your responsibility to keep us informed of any changes to services that we have not booked for you, in order that we can make any required changes to our related services. For example, if you have booked your air tickets using frequent flyer points and we have booked a transfer to pick you up in New Caledonia at a certain time, then it is your responsibility to advise us if your flight times change, so that we can also change our booked transfer time. We are not responsible for any facets of the trip that we have not organised and we will not refund a service due to information not being advised to us.
We recommend that you take out a comprehensive Travel Insurance Policy at the time of deposit payment. Please refer to our section Travel Insurance. We can offer you travel insurance as part of your package, if you prefer to organise the insurance yourself then we simply request you sign our Travel Insurance Waiver form confirming that we have discussed insurance with you.
Celebrating a birthday, an anniversary, a Honeymoon or any other important life event? Please let us know! Vegetarian, gluten free, allergies, intolerances? We will be happy to advise the airlines and hotels of any special dietary requirements that you have. Please note that we cannot be liable for the deliverance of these requests from a third party. Please advise us of any hotel reward program membership numbers, frequent flyer airline membership numbers or any other membership numbers that you think are relevant to your trip to New Caledonia.
Please do not hesitate to advise us of any other special request that you may have – we are here to help when we can!
Frequent Flyer Airline Programs / Flight Upgrades
We are unable to book international flights on your behalf using Frequent Flyer Rewards Points. Please contact the relevant airline for assistance. Once you have booked your flights we invite you to contact us and our New Caledonia Travel Specialist team will be able to assist you in planning the remainder of your trip!
It is very important that you advise us at the time of booking if you intend to use frequent flyer points to upgrade your cabin class on your international flights i.e. Economy Class to Business Class. We require this information as some of the discounted airfares we use in our New Caledonia packages do not allow flight upgrades and you may receive an unhappy surprise when you go to book your upgrade! Our team will be able to advise you of the package cost using an upgradable fare versus the package cost using a discounted non-upgradable fare and then it is over to you to decide!
If you have any other questions, please do not hesitate to phone us on 1300 108 625 or via email on email@example.com. If you prefer to chat at a later time, please feel free to email us your phone number with your preferred contact time and we can call you!